Refund policy

🔁 Returns & Refund Policy

At E.C.A. UK, we are committed to providing quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.

📦 30-Day Return Policy

We offer a 30-day return window from the date of delivery. To be eligible, items must be:

  • In unused, uninstalled, and unopened condition

  • In the original packaging, with all documentation and accessories included

  • Accompanied by a valid proof of purchase (invoice or receipt)

To initiate a return, please contact us at 📧 info@uk-eca.com. Returns must be approved prior to sending. Items returned without authorisation will not be accepted or refunded.

🚛 Return Shipping

If the return is due to a fault, damage, or error on our part, we will cover the return shipping costs. For all other returns (including change of mind), the customer is responsible for return shipping fees. Products must be returned using a tracked and insured service.

❌ Non-Returnable Items

For health, safety, or legal reasons, the following cannot be returned:

  • Items that have been used, installed, or tampered with

  • Clearance, sale, or special-order items

  • Boilers not returned in original condition or missing packaging

  • Products damaged due to improper installation or misuse

  • Gift cards or promotional vouchers

🔍 Damaged or Incorrect Items

You must inspect all goods on delivery. If your item arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund where applicable.

🔁 Exchanges

We do not offer direct exchanges. Please return the unwanted item for a refund (if eligible), and place a separate order for the desired item.

💷 Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be issued to the original payment method within 5–10 business days. Please allow time for your bank or card provider to process the refund.

⚠️ Important Legal Notes

This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects your statutory rights.

If you have any questions or concerns about our return process, please contact us at info@uk-eca.com.